Job Description

Job Description

Job Description

SUMMARY

The Carrier Representative is responsible for working with our network of trusted 3rd party carriers to haul our customers’ freight.  This includes but is not limited to negotiating rates, booking trucks on available shipments, tracking shipment progress and communicating shipment updates with our sales and customer service teams.  The ideal candidate would be self-motivated to exceed daily and monthly goals, possess strong negotiation skills, and possess strong phone, email and verbal communication skills as well as proficient in Microsoft Office/Outlook and Google Chrome.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Negotiate rates with carriers, entering and recording all terms and conditions of shipment agreements
• Attract and retain qualified carriers
• Match shipments to carrier’s specific needs and profile
• Respond to carrier request for service and resolve load issues
• Communicates with the sales and customer services teams on shipment status and problems that may arise
• Manages a book of business in accordance with monthly goals
• Performs other duties, tasks, or responsibilities as assigned

EDUCATION & EXPERIENCE

• Excellent communication skills, verbal and written
• Bilingual preferred, not required
• Strong problem solving and negotiating skills
• Customer service orientated
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Proficient computer, phone, and internet skills
• Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Constantly in a stationary sitting position and occasionally will move around.
• Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
• Constantly conversing with internal and external customers in person or via a phone system.

The essential functions of the role depend on in-person oversight, coaching, and real-time collaboration with management and operations staff. Remote work would remove the employee from direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position requires. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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